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First spam to Epsilon leaked address

This morning I received the first two spams to the address of mine that was compromised during the Epsilon compromise back in April. Actually, I received two of them. One was the “standard” Adobe phish email. The other was similar but referenced Limewire instead of Adobe.

End of quarter spam

There has been a plethora of big brand companies doing stupid stuff with marketing recently. I can only figure it’s end of quarter and everyone is looking to pump up their numbers as fast as possible.
I talked about Millenium hotels sending me with an utterly irrelevant ad earlier this week.
@Yahoomail direct message spammed all their twitter followers with an ad for something related to the new Yahoo mail product.
Anyone watching my twitter feed yesterday probably noticed me complaining about spam from Dell.
All of these things are just examples of sloppy marketing. In Dell’s case it’s even worse because they sent me multiple copies of the spam to different addresses. Two copies of the same “SHOP NOW!” email to different addresses, one of which has never been given to Dell.
Mail to the first address is unquestionably spam and I did send in a complaint to Dell’s ESP. That address is never used to sign up for anything. I did try clicking on the “update your subscription” link in the footer and Dell’s website helpfully told me that address was not on their mailing lists. Looks like Dell bought a list.
The second address is one that was involved with the purchase of software from Dell last July. This is the first non-transactional mail sent to that address. I can’t necessarily call the email spam as I did give it to Dell during the course of a transaction. However, Dell could have done a lot better in managing our “relationship” than they did.
Dell collected my email address as part of a transaction in July 2010. They did not start sending marketing mail to this address until May 2011. While Dell is a major brand and most people would recognize the name and may be a little less inclined to hit “this is spam” waiting 10 months between a purchase and regular mailings is a bad idea. People who don’t use tagged addresses may forget they gave the sender an email address and automatically send in a spam complaint.
Sitting on an address for 10 months means Dell really should have done a welcome series, or even just a single welcome email, to ease the transition from no mail to regular mail. But, no, they just send me an email advertising their sales.
We’ve been Dell customers for quite a while, and all of our purchases have been enterprise grade hardware or software to run on those servers. We’ve never purchased anything remotely like office computers. But the sales flyer was for desktops, printers and monitors. Dell knows what I purchased from there, so why are they sending me ads for things I’ve never bought?
We have our own Dell sales rep, and my only involvement in the transaction is source of payment. Adding me to a product list really feels like spam.
Then there was the email itself. The “update your subscription” link was broken and told me I wasn’t subscribed to their list. I mentioned it to Steve and he pointed out that particular link had been broken “forever.” How long has it been since anyone inside of Dell has checked that their footer links work?
What is Dell up to? Who knows. But they unarguably are sending mail to addresses that never opted in. And even if you consider an email giving during a purchase process their handling of that particular address was appalling and in violation of almost every good practice out there.

Buying lists

The problem with buying lists is that you never know which consumers are already on your list and you risk spamming current subscribers.

More security problems

I know a lot of people are putting all their eggs in the 2 factor authentication (2FA) basket as a solution to the recent breaches. Earlier this year, however, RSA had their internal systems breached and unknown data was stolen. Speculation from a lot of sources is that the information stolen from RSA by the attackers could be used to infiltrate systems protected by 2FA.
Today I, Cringely reports that a very large U.S. defense contractor may have been breached despite protection by SecurID. Anyone who has been around folks that work for defense contractors, or even just people with security clearances, knows that security and secrecy becomes second nature. They are naturally suspicious and careful, particularly when interacting with secure systems.
What should really concern anyone thinking about implementing security is that the defense contractor’s security folks implemented extra security after the RSA breach, but someone still managed to infiltrate their systems.
Whatever happens with RSA and the defense department, it’s pretty clear that 2FA is not a panacea. And even when we’re talking about security experts, including defense contractors and RSA, hackers can still get into their systems.
Many of the compromises start with spam linking to payloads. In fact, just last night another email expert had their gmail account compromised, resulting in virus being sent to multiple mailing lists and individuals. Some of the compromises happen through Facebook with links that fool people who should know better.
Security is critical for everything on the internet. But recently the attackers seem to be gaining the upper hand over the defenders. When even the experts are compromised, what chance does the average user have?
UPDATE: Reuters reports that the defense contractor was Lockheed.

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Email filters

What makes the best email filter? There isn’t really a single answer to that question. Different people and different organizations have different tolerances for how false positives versus false negatives. For instance, we’re quite sensitive to false positives here, so we run extremely conservative filtering and don’t block very much at the MTA level. Other people I know are very sensitive to false negatives and run more aggressive filtering and block quite a bit of mail at the MTA level.
For the major ISPs, the people who plan, approve, design and monitor the filters usually want to maximize customer happiness. They want to deliver as much real mail as possible while blocking as much bad mail. Blocking real mail and letting through bad mail both result in unhappy customers and increase the ISP’s costs, either through customer churn or through support calls. And this is a process, filters are not static. ISPs roll out new filters all the time, sometimes they are an improvement and sometimes they’re not. When they’re not, they’re pulled out of production. This works both for positive filters like Return Path and negative filters like blocklists.
Then there is mail filtering that doesn’t have to do with spam. Business filters, for instance, often block non-business mail. Permission of the recipient often isn’t even a factor. Companies don’t often go out of their way to block personal mail, but if personal mail gets blocked (say the vacation plane ticket or the amazon receipt) they don’t often unblock it. But when you think about why a business provides email, it makes perfect sense. The business provides email to further its own business goals. Some personal usage is usually OK, but if someone notices and blocks personal email then it’s unlikely the business will unblock it, even if the employee opted in.
In the case of email filters, the free market does work. Different ISPs filter mail differently. Some people love Gmail’s filters. Other people think Hotmail has the best filtering. There are different standards for filtering, and that makes email stronger and more robust. Consumers have choices in their mail provider and spamfiltering.

Further amendment would be futile

Both Microsoft and Yahoo filed their motions to dismiss the Holomaxx first amended complaint (FAC). Each company filed the same set of documents.

The wonders of owning a business

We are a small company. We have some contractors that we bring in for projects, but generally everything that gets done here is done by us. Today was heavy lifting day. We started the morning by renting a truck and picking up our two shiny new database servers. Then we headed over to the colo facility to install them and pick up the dead server they’re replacing.
All this is a round about way to say that I have not actually thought about delivery at all today. I was going to blog about the filings in the Holomaxx v. Hotmail/Yahoo! case, which are due today. But they’ve not been filed as of 3pm Pacific.
Have a great weekend, and if I don’t see you Monday, have a wonderful afterlife.

User education doesn't work

A growing OSX security problem illustrates why user education is not the solution to virus, spam or malware problems.
HT: @briankrebs

Another kind of email breach

In all the recent discussions of email address thievery I’ve not seen anyone mention stealing addresses by abusing the legal system. And, yet, there’s at least one ambulance chasing lawyer that’s using email addresses that were never given to him by the recipients. Even worse, when asked about it he said that the courts told him he could use the email address and that we recipients had no recourse.
I’m not sure the spammer is necessarily wrong, but it’s a frustrating situation for both the recipient and the company that had their address list stolen.
A few years ago, law firm of Bursor and Fisher filed a host of class action lawsuits against various wireless carriers, including AT&T. At one point during the AT&T lawsuit the judge ruled that AT&T turn over their customer list, including email addresses, to Bursor and Fisher. Bursor and Fisher were then to send notices to all the AT&T subscribers notifying them of the suit.
This is not unreasonable. Contacting consumers by email to notify them of legal action makes a certain amount of sense.
But then Bursor and Fisher took it a step further. They looked at all these valid email addresses and decided they could use this for their own purposes. They started mailing advertisements to the AT&T wireless list.