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Measurements

One of the things I’ve been spending a lot of time thinking about lately is how we measure deliverability. Standard deliverability measurements include: opens, bounces, complaints, and clicks. There are also other tools like probe accounts, panel data, and public blocklists. Taken together these measurements and metrics give us an overall view of how our mail is doing.

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B2B mail and compliance failures

This morning I got an email to a tagged address. The tag matched the company so it’s very likely I did actually sign up. Digging back through my mailbox, I see one previous email to that account – back in 2008.

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Can we put the FREE!!! Myth to bed?

Really. Single words in the subject line don’t hurt your delivery, despite many, many, many blog posts out there saying they do. Filters just don’t work that way. They maybe, sorta, kinda used to, but we’ve gotten way past that now.
In fact, I can prove it. Recently I received an email from Blizzard. The subject line:
Laura — Last Chance to Claim Your FREE Copy of Warlords of Draenor — Including Level 90 Boost! Offer Expires Monday! Last Chance to Claim Your FREE Copy of Warlords of Draenor — Including Level 90 Boost! Offer Ends Monday!
We have an email with

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