Spamming for deliverability

This morning I woke up to a job offer. I hear a number of other email deliverability folks received the same job offer.

I am writing to you from [Company].  We are one of the oldest and best reputed partners for Salesforce.  We have succeeded because we only hire the best, most experienced developers.  We have a need for an excellent expert in deliverability.  We have been watching you for years via social media and we feel that you are proven and match this profile. If you are satisfied where you are, then we apologize for bothering you, however if you welcome the challenge of being stretched by working with the best and brightest in the world, we want to talk to you.

Most of our developers work remotely from their home.  We have complete centralized support for you, you will be expected to concentrate on helping customers solve their deliverability problems and you will be working with the largest corporations and with growing small and medium size businesses. This is a fulltime position with full benefits. 

We are interested in you, and we would like to discuss the position with you so that we may proceed.  Please just reply to this email and let me know your preferred method of communication.  We have multiple open positions, so please share this invite with others you feel are qualified.

I know a lot more about this particular position than is conveyed in the email. See, last week I spoke to Company. They were looking for some help with deliverability. Not, of course, the kind of deliverability I do they have all the expertise they need in high level strategy. Instead, they wanted someone to run Salesforce reports and … something? It was never that clear what they were expecting to do with the Salesforce reports as they didn’t need advice or assistance.

The email itself links to a website and a blog site. If I click on the blog site gives me a default CPanel “this website is horribly misconfigured” error page. If I go to their website and click “blog” it shows me a blog that’s not been updated since Dreamforce 2017.

A screenshot of the 404 page linked to in the spam I received.

I share this so that my deliverability colleagues are aware that this company is scraping and sending out mail without even checking basics like “did we contact this person already?”

I’m also a little concerned about the offer of full time remote work. Given how this position was pitched to me last week and how it’s being pitched in the email, I’m really unsure this is a legitimate offer. It also looks like it is, potentially, a bad cut and paste of a job offering a different position. Of all the things I’ve heard deliverability folks called “developer” is not on the list.

Just be careful out there.

Related Posts

August 2016: The Month in Email

August was a busy month for both Word to the Wise and the larger world of email infrastructure.
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A significant subscription attack targeted .gov addresses, ESPs and over a hundred other industry targets. I wrote about it as it began, and Spamhaus chief executive Steve Linford weighed in in our comments thread. As it continued, we worked with M3AAWG and other industry leaders to share data and coordinate efforts to help senders recover from the attack.
In the aftermath, we wrote several posts about abuse, blocklists, how the industry handles these attacks currently, and how we might address these issues going forward. And obviously this has been on my mind before this attack — I posted about ongoing problems with internet security, how open subscription forms contribute to the problem, and other ways that companies inadvertently support phishing operations.
I posted about the history of email, and recounted some of my earliest experiences, when I had a .bitnet and a .gov address. Did you use email before SMTP? Before email clients? I’d be curious to hear your stories.
Speaking of email clients, I did two posts about how mail gets displayed to the end user: Gmail is displaying authentication results, which should provide end users with a bit more transparency about how authentication is used to deliver or block messages, and Microsoft is partnering with Litmus to improve some of the display issues people face using Outlook. These are both notable — if this is not your first time reading this blog, you know about my constant refrain that delivery is a function of sending people mail they want to engage with. If the mail is properly formatted and displayed, and people have a high degree of confidence that it’s been sent from someone they want to get mail from, that goes a long way towards improving engagement in the channel.
On that note, I spoke at length with Derek Harding about how marketers might change their thinking on deliverability, and he wrote that up for ClickZ. I also participated in the creation of Adobe’s excellent Teaching the Email Marketer How to Fish document (no, not phish…).
Steve was very busy behind the scenes this month thinking about abuse-related topics in light of the SBL issues, but he wrote up a quick post about the Traffic Light Protocol, which is used to denote sensitive information as it is shared.
Finally, for my Ask Laura column this month, I answered questions about delivery and engagement metrics and about permissions with purchased lists. As always, if you have a general question about email delivery, send it along and I’ll consider it for the column.

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What about the spamtraps?

I’ve been slammed the last few days and blogging is that thing that is falling by the wayside most. I don’t expect this to change much in the very short term. But, I do have over 1200 blog posts, some of which are still relevant. So I’ll be pulling some older posts out and sharing them here while I’m slammed and don’t have a lot of time left over to generate new content.
Today’s repost is a 2015 post about spamtraps.
Spamtraps are …
… addresses that did not or could not sign up to receive mail from a sender.
… often mistakenly entered into signup forms (typos or people who don’t know their email addresses).
… often found on older lists.
… sometimes scraped off websites and sold by list brokers.
… sometimes caused by terrible bounce management.
… only a symptom …

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Conversations with spammers

It’s amazing how many spammers try and fool deliverability into accepting a questionable list. All too often they fall back on a story. The basic points: a company you’ve never heard of collected millions of email addresses on a website hosted on a low end VPS.

I’ve never heard of your company. We’re just that much better at marketing. This list is guaranteed 100% opt in. Subscribers are desperate to hear from us. The mail is vital and important. We had some problems at our last ESP, but that’s just because they don’t understand our business model. And we had a brief problem with complaints. But they weren’t real complaints. Our competitors are signing up for the list and complaining to hurt out business. It’s not a list problem, it’s that we’re so dominant they have to subvert us. That’s just because we’re that much better at their jobs than anyone else.
You’re looking for deliverability help. Well, yeah, sometimes Gmail delivery is bad, but that’s simply because we won’t pay Google money for advertising. Google is so afraid of us they deliberately filter all this spectacularly wanted email into the bulk folder. They have problems with us as a business. Oh, and we might, sometimes, occasionally have a minor problem with Yahoo. But, again, it’s because we threaten them and they don’t want to have to compete on a level playing field.
If they’re a potential customer, I tell them about our services and offer a proposal. Once some company I’ve never heard of tells me their bad delivery is because global companies are afraid of them, there’s really nothing I can do. They’re unlikely to listen to me explain reality to them.
Sometimes, though, this conversation happens because I’m consulting for an ESP or an Agency. They’ve brought me in to discuss deliverability with a customer or vendor. In those cases, it’s my job to keep going.
Your site doesn’t actually have a signup form. That’s because we’re in the middle of an upgrade cycle and had some problems with the back end. [Alternative: We stopped collecting new email addresses because of their deliverability problems and removed the form.] Your site has a signup form, and I signed up, but never got any mail from you. We disconnected the signup form while we handle our deliverability problems. [Alternative: That shouldn’t happen. We can forward you some messages instead.] I have received spam advertising your company. We had a rogue affiliate that we discovered was spamming and we cut them off.
No, this is direct from your IP space. Oh, well, you must have opted in and forgotten about it. [Alternative: We had a rogue sales guy, but we fired him for spamming.] Your company has only been in business for 3 years, this is an address I haven’t used since the ’90s. Oh, we probably bought a company that you opted into and so have permission that way.
That’s not really permission. Of course it is!
OK…. How can I help you. We want you to call Google / Yahoo / Hotmail and tell them we’re really a legitimate company that’s sending content and we shouldn’t be in the bulk folder.
What have you changed? Nothing! Why would we change anything? We’re great marketers. We have all these plans but need to get back to the inbox before we can implement them.
Um… there’s no filter setting for “laura says they’re a good sender.” They’re going to look for new sending patterns so let’s change a few things. Well, we recently removed 2/3 of our database, but it made no difference so we don’t know what else you think we can do.
Let’s talk about your technical setup.

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