As of 6pm UTC the fbl.returnpath.com website is down. Return Path are aware of the issue and are working to fix it. I haven’t seen any estimated time to fix.
But, it’s not just you and they are aware.
EDIT: And 30 minutes after I posted this, it’s back. All fixed! Go and submit your FBL changes.
The recent subscription bombs have started me thinking about how online organizations handle abuse, or don’t as the case may be. Deciding what to address is all about severity. More severe incidents are handled first. Triage is critical, there’s never really enough time or resources to investigate abuse.
What makes an event severe? The answer is more complicated that one might think. Some of the things that ISP folks look at while triaging incoming complaints include:
I’ve mentioned before that I can often tell what ISP is making filter changes by what my calls are about. The last few weeks it’s been Gmail where folks are struggling to get to the inbox. One of the things most clients and potential clients have mentioned is that they’re not having any problems at the other major ISPs.
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