ESPC meeting

Yesterday I had the pleasure of attending my first ESPC semi-annual meeting. I was scheduled to talk on a panel  about list hygiene with a couple vendors. Because some folks didn’t make it, I also sat on the panel talking about blocklists.
It was a fun day. I got to meet and talk with some colleagues I haven’t seen in an age. And I met some new faces and had interesting interactions.
One bonus from the day is I really got the chance to talk with some of the list hygiene vendors that were on the panel with me. Afterwards, we spent a good hour just discussing the space and the players in it. I learned a lot from that conversation. Previously, I’d kept the list hygiene vendors at arms length. My experiences with them and with their products weren’t very positive. My experience has primarily been with clients who have used these services and not gotten what they thought they were paying for. I have also seen some internet-abusive behavior from a few. Many years ago a few of the companies approached me for deliverability advice as they were running into consistent blocking.
All of these things led me to the conclusion that it was a part of the email space I didn’t want much to do with.
Yesterday, though, I learned that there were vendors in the space that focused very much on being a net benefit to the overall network. Both Webbula and Kickbox, who were on the panel with me, have policies and processes designed to make it unattractive for spammers to sign up for their services. We did agree there were problems with some of the vendors in the space, but I realized that some is not all.
It was a good meeting, I’m glad I went.

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Industry news

Just some stuff going on around email that probably merit a mention but not a whole blog post.
talkingforblog
Next Tuesday at 1 eastern I’ll be giving a webinar on the subscription bombing and discussing what companies can do to mitigate the problem.
Google is working on new “invisible” captchas, that separate out humans from bots without humans having to do anything.
EmailonAcid created an interactive puzzle email.
Return Path acquired Email Copilot. Then laid off approximately 60 employees citing restructuring (no links for this one, but emails were sent to customers and someone forwarded me a copy).
Mailchimp sent 1.5 billion emails on Black Friday, and published stats and information about how well they delivered and performed.
 

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Upcoming events

Next month I’ll be in London for the Email Innovations Summit. This will be an updated version of what you need to know to talk with technical folks.
In early December I’ll be doing a DMA webinar discussing the subscription bombings. That’s still in the works.
I’m looking at some events for next year. I am planning on being at M3AAWG in San Francisco in February.
I’m looking at others, too. What are your favorite events?

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October 2016: The Month in Email

We’ve returned from London, where I spoke at the Email Innovations Summit and enjoyed a bit of vacation. My wrap-up post also mentions an article I wrote for the Only Influencers site, which looks at questions I get asked frequently: “Why does spam make it to the inbox and our legitimate marketing email doesn’t? Should we just copy their tactics?”
Parliament2ForBlog
In industry news, Yahoo caught our attention for two surprising moves: disabling forwarding and — much more disturbing — creating software for intelligence agencies to search customer email.
Some legal updates this month: The Second Court of Appeals upheld an earlier ruling that companies are in fact liable for the activities of their affiliates, including spam and fraudulent claims. This is important, as we often see spammers and cybercriminals use affiliates to distance themselves from these activities. We also saw another fine assessed for a violation of CASL, and noted with appreciation the transparency and thoughtful process that the Canadian Radio-television and Telecommunications Commission (CRTC) demonstrates in explaining their actions.
Another excellent report is the one created by the Exploratorium to explain their recent experience with being phished. It’s a good piece to share with your organization, in that it reminds us that these cybercriminals are exploiting not just our technology but our trust-based connections to our friends and colleagues. It’s important to raise awareness about social engineering as a part of information security. And speaking of email security, we were delighted to note that André Leduc received the 2016 J.D. Falk award this month at M3AAWG for his excellent work on this topic. It’s a fitting legacy to our friend, J.D., who died five years ago this month. We miss him.
Finally, we’d be remiss in observing Halloween without a post about zombies. Feel free to read it aloud in your spookiest voice.

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