BT Internet

I’ve been seeing reports for the last few weeks that a lot of folks are having problems getting mail into BT Internet. Many people are reporting the response

smtp;554 Message rejected for policy reasons (3.2.2.1) – Please report any problems to BT via the postmaster btinternet.com mailbox and include your sending ip address with an example header of your email

Unfortunately, the postmaster account appears to not be as responsive as it used to be. This may be a consequence of the move from Yahoo to Critical Path and then CP being bought by Openwave.
One thing people are suggesting is that valid and correct SPF records are crucial for delivery to BT Internet. I don’t know if this is really the fix, and  many of the companies reporting the problem have valid SPF records. But it’s always a good idea to check your SPF with our authentication checking tool.
 

Related Posts

Ask Laura: Can you help me understand no auth / no entry?

AskLaura_Heading3
Dear Laura,
I’m a little confused by the term “no auth / no entry”. Gmail and other major receivers seem to be moving towards requiring authentication before they’ll even consider delivery.
Does this just mean SPF and DKIM, or does this mean the much more stringent DMARC, as well?
Thanks,
No Shirt, No Shoes, No What Now?

Read More

Your purchased list … is spam.

This morning I got spam from someone selling email addresses. The mail starts:

Read More

Deliverability session at Connections 2016

If you’re at Connections 2016 stop by our session at 3:00 in the Sidney Marcus Auditorium. Bring your pressing deliverability questions.

Read More