Your purchased list … is spam.

This morning I got spam from someone selling email addresses. The mail starts:

Hi Laura,
I am aware of your expertise in the field of marketing and how well you execute your campaigns.
We specialize in customized email list services and provide global data. […]
“You are receiving this email as you have shown interest in data related solutions. Occasionally you will receive brief messages with offers and our services. Please reply UNSUBSCRIBE if you no longer want to receive messages from us”.

Yeah. No. Just. No.
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The above message is a prime example of why spam is a problem.
They’re selling targeted email lists…

… but their targeting is SO BAD they targeted me.

They are attempting to compliment me…

... but in a way that demonstrates they are just randomly throwing words in an email.

They’re selling addresses…

… wonder if these are the folks that are selling my address and resulting in a lot more B2B spam in my inbox.

Their email violates CAN SPAM…

… because of course it doesn’t have a physical address. 

They tell me they know I’m interested in “data related solutions”…

… but I have no idea what “data related solutions” are.

Look, this is spam. No one really wants it.
This doesn’t stop companies from wanting to send spam, though. In fact, I’ve had a lot of calls recently from folks looking for deliverability help when they’re sending to B2B purchased / acquired / rented / traded lists. But there isn’t anything I can really do. The mail is unsolicited and while and most people don’t want it or don’t care about it. The filters are actually designed to block this kind of mail.
That’s something I’m not sure we discuss enough. We talk about wanted mail and inbox delivery and engagement and opens and clicks and all these measurements as part of delivery. But I’ll tell you a secret: filters are about stopping unsolicited mail. That’s right, filters use wanted as a way of measuring unsolicited. If a lot of people say the mail is unwanted then it’s probably unsolicited and it’s a target for blocking.
If you’re sending unsolicited mail, and you’re getting blocked, there isn’t a lot anyone can do for you. Anything deliverability folks tell you to do, like authentication, just makes it easier for the filters to block mail. Asking for a whitelist will just make the filter maintainers laugh. They are hearing from their users that the mail is unwanted. With opt-in data, we can present data showing that users asked for it. Without it, we are stuck with “uh, I’m sure they’ll like it if they saw it!” That’s not very persuasive.
There is a pervasive opinion among marketers that buying and selling B2B lists is OK. That unsolicited mail to businesses is acceptable. This opinion is not shared by the recipients.
Look, I’m a small business owner. Time is one of my most precious commodities. My days are full. Marketers waste my time and energy. There’s very little that I’m interested in that comes in unsolicited. I mean, OK, it gives me blog content, but it’s still a waste of time, particularly when they drop my address into marketing automation and don’t have unsub links.
That doesn’t mean I don’t like marketing email! I do. In fact, I just made another purchase today from AppSumo. I subscribe to other marketing lists, too. But those offers aren’t unsolicited and they are actually targeted and they are wanted mail. The point is, mail doesn’t have to be unsolicited to be effective and generate revenue.
 

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Ugg, a spammer.

I’ve written before about how there is some (I’m sure lovely) woman in the UK who has been connected to my email address. I get a lot of mail for her. Mostly spam. She doesn’t seem to be using the address, but I regularly get mail addressed to MRS. LAURA CORBISHLEY (all caps, always). Typically these messages are advertising various UK stores and products. Sometimes they’re mortgage offers. A few have been sweepstakes only open to UK residents.
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I generally forward these spams off to various blocklists with the note it’s my “UK spamtrap” and they take whatever actions seem appropriate to them.
2016-03-21_14-33-39Today, though, I got my first US spam to Mrs. Laura Corbishly. From a Yesmail customer called sanuk.com. I’m getting a website error (they get smacked for spamming already?) but a little research tells me this is shoe company that owns a bunch of brands, including Ugg.
Yes, Ugg a Spammer. They even even have a disclaimer at the bottom of the email telling me they’re a spammer!
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Not so much, no. It appears, though, that the data brokers selling Mrs. Corbishley’s name connected to my email address have figured out that no one ever actually acts on any of their UK offers. So now they’re selling into the US market in hopes that they might entice a purchase?
On a purely nosy level, I’d love to know who was selling the address. First off, I’d love to know where they got this info in the first place. Secondly, what horrible database are they using that keeps name data in all caps? (When I get email to this trap I think they’re shouting at me, as if I’m the one who is wrong about my name. Maybe they think if they yell at me loud enough will I decide I really am the happy wife of Mr. Corbishley of Swindon, UK. )
I do tell clients that it’s useful to remind customers that they signed up for mail, especially if they haven’t mailed for a while. So I know not every email with a “you opted in” reminder is spam, but I only notice those things when I haven’t opted in. It’s something I mostly gloss over if I really did opt-in. I wonder if this is how other folks react to “you opted in” notices, too.
I do recommend the reminder be much more specific than “you opted in at our website.” Give the user a date, a time, something that isn’t just something any company can, and many do, make up.
 
 

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April 2016: The Month in Email

We are finishing up another busy month at WttW. April was a little nutty with network glitches, server crashes, cat woes, and other disruptions, but hopefully that’s all behind us as we head into May. I’ll be very busy in May as well, speaking at Salesforce Connections in Atlanta and the Email Innovation Summit in Las Vegas. Please come say hello if you’re attending either of these great events.
April2016MiE
Speaking of great events, I participated in two panels at EEC16 last month. We had a lot of great audience participation, and I met many wonderful colleagues. I wrote up some more thoughts about the conference here. I also had a nice conversation with the folks over at Podbox, and they’ve posted my interview on their site.
In the Podbox interview, as always, I talked about sending mail people want to receive. It always makes me roll my eyes a bit when I see articles with titles like “5 Simple Ways to Reach the Inbox”, so I wrote a bit about that here. In addition to sending mail people want to receive, senders need to make sure they are collecting addresses and building lists in thoughtful and sustainable ways. For more on this topic, check out my post on list brokers and purchased lists.
These same not-so-simple tricks came up again in my discussion of Gmail filters. Everyone wants a magic formula to reach the inbox, and — sorry to burst your bubble — there isn’t ever going to be one. And this is for a good reason: a healthy filter ecosystem helps protect all of us from malicious senders and criminal activity. The email channel is particularly vulnerable to fraud and theft. The constant evolution of filters is one way mail providers can help protect both senders and recipients — but it can be challenging for senders and systems administrators to keep up with this constant evolution. For example, companies sometimes even inadvertently filter their own mail!
I also wrote a bit about how B2B spam is different from B2C spam, and how marketers can better comply with CAN SPAM guidelines in order to reach the inbox. We also republished our much-missed friend and colleague J.D. Falk’s DKIM Primer, which is extremely useful information that was at a no-longer-active link.
One of my favorite posts this month was about “dueling data”, and how to interpret seemingly different findings around email engagement. We also got some good questions for my “Ask Laura” column, where we cover general topics on email delivery. This month we looked at “no auth/no entry” and the Microsoft Smartscreen filter, both of which are useful things to understand for optimizing delivery.
Finally, we are pleased to announce that we’ve joined the i2Coalition, an organization of internet infrastructure providers. They posted a nice introduction on their blog, and we look forward to working with them to help advocate and protect these important technical infrastructures.

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Appendleads is not unusual

I called out David Williams from appendleads.com yesterday for his spam. Sure he’s a spammer, his database is full of garbage information and his email violates CAN SPAM but he’s not that unusual in the realm of list sellers. He is very typical of the people I see offering lists for sale.
List sellers are the internet version of used car salesmen. Everyone knows they are slimy sales guys who will do anything to close the sale. They don’t have a real web presence, just visit appendleads.com and see what I mean.
And yet, people still buy lists from them! I have no doubt that my spammer friend has a nice little business selling email addresses. He sends out spam, he gets a few responses, makes a tidy profit and then sends out another spam, hooks a few more people and makes more money.
OK, so not all list sellers are like appendleads. Some of them go so far to build a website. But at the core they’re the same. They are selling data that isn’t clean, it’s not opt-in, it’s not been verified.
This is why so many of us harp on not buying lists. The sales guys talk a great game, but they aren’t selling what purchasers think they’re getting. They also don’t care. They have no incentive to clean up their data. They have no incentive to accurately represent what they’re selling. All of the risk is on the person that sends the email. Once they have their money, the buyer is on their own.
Can you ever successfully purchase a list? I’m sure some senders have. But that experience is closer to winning more than a thousand dollars in the lottery than an actual good business decision.

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