So many familiar faces. So many new faces.
This is my one M3AAWG this year and I’m so excited to be here. The organization has really grown and changed over the 10 years we’ve been a member. It’s only getting better and better.
I’ll be tweeting from public sessions (and probably tweeting random things that occur to me as I’m here) using the #m3aawg36 tag.
Greetings from Dublin, where we’re gearing up for M3AAWG adventures.
In the blog this month, we did a post on purchased lists that got a lot of attention. If you’ve been reading the blog for any length of time, you know how I feel about purchased lists — they perform poorly and cause delivery problems, and we always advise clients to steer clear. With your help, we’ve now compiled a list of the ESPs that have a clearly stated policy that they will not tolerate purchased lists. This should be valuable ammunition both for ESPs and for email program managers when they asked to use purchased lists. Let us know if we’re missing any ESPs by commenting directly on that post. We also shared an example of what we saw when we worked with a client using a list that had been collected by a third party.
In other best practices around addresses, we discussed all the problems that arise when people use what they think are fake addresses to fill out web forms, and gave a nod to a marketer trying an alternate contact method to let customers know their email is bouncing.
We also shared some of the things we advise our clients to do when they are setting up a mailing or optimizing an existing program. You might consider trying them before your own next send. In the “what not to do” category, we highlighted four things that spammers do that set them apart from legitimate senders.
In industry news, we talked about mergers, acquisitions and the resulting business changes: Verizon is buying AOL, Aurea is buying Lyris, Microsoft will converge Office365/EOP and Outlook.com/Hotmail, and Sprint will no longer support clear.net and clearwire.net addresses.
Josh posted about Yahoo’s updated deliverability FAQ, which is interesting reading if you’re keeping up on deliverability and ESP best practices. He also wrote about a new development in the land of DMARC: BestGuessPass. Josh also wrote a really useful post about the differences between the Mail From and the Display From addresses, which is a handy reference if you ever need to explain it to someone.
And finally, I contributed a few “meta” posts this month that you might enjoy:
It’s been a great conference, and it’s only about half done. As is common at these conferences, I write down lots of things we should do and need to publish. The difference is now that we are growing I may have the time to put the polish on them and get them published.
Today’s keynote discussed the economics of botnet mitigation. Michel van Eeten from Delft University of Technology presented information compiled from some different datasets about botnets.
Good news
Botnet infection rates are relatively stable. They’ve not spiraled out of control like some people were predicting.
Interesting news
More than 50% of bot infections are contained on 50 ISPs in the entire world.
Bad news
Centers set up specifically to fix botnet infections don’t really have a big impact on infection cure rate.
Good news
ISP actions and walled gardens do have an impact on infection cure rates.
The biggest take away from the session is that ISPs are critical in both protecting from infection and helping users cure infection once it happens.
The Mary Litynski Award is presented by M3AAWG to people who have done extensive work outside the public eye over a significant period of time. At the Dublin conference the award was presented to Rodney Joffe. A lot of other people will talk about Rodney’s accomplishments, including his role in the founding of Genuity, his work with the DMA in the early days of spam, his efforts against SMS spam and his efforts to secure the Internet infrastructure. But I have a much more personal perspective.
Rodney was seminal in changing my life and career path. Back in 1999, Rodney asked Steve to look into some DNS creativity he was testing. A few months later, Rodney invited Steve to join a new company he was founding based on that DNS creativity. We moved out the the Bay area and Steve started working for UltraDNS in early 2000.
Moving out to the Bay Area triggered my career shift into anti-spam and anti-abuse. I started working at MAPS (now Trend Micro) in their experimental consulting service division. We were the “carrot” end of the equation, where our job was to help companies minimize the abuse coming out of their networks.
After MAPS went through a round of layoffs in 2001, Rodney started recommending me as an email consultant to some of his connections in the marketing world. This work was a success and directly led to the founding of Word to the Wise and everything that flows from that.
M3AAWG has published a video where Rodney discusses his role in the history of spam and some of the other things he’s done to fight junk advertising (both fax and SMS spam). He sued junk faxers in small claims court. He was instrumental in getting SMS spam covered under the TCPA. He wrote the first global opt-out list supported by both the DMA and the ISPs and proved that global opt-out would never work. He literally pulled the plug on spamming customers.
Rodney says he’s “Not smart, just the guy who carries the bags of money and helps the smart people get things done.” I certainly don’t believe that is true. He has done things on the global scale to make the Internet a safer place for end users. But my appreciation is much more personal. I will forever be grateful to him for starting us on this path and the help and advice he gave us so many years ago.