In early September, I posted about a survey being done by Jan Schaumann regarding how sysadmins viewed their ethical obligations with regard to users. The results of this have now been published by Jan. He’s also shared his talk and slides on the data.
Well worth a look through the data. I took a quick run through of his talk and it looked interesting and is definitely going on my to-read list.
How do you contact an ISP about a block that doesn’t have a postmaster page? While there’s no one answer, I do have some suggestions.
Start by contacting the postmaster@ or abuse@ addresses. For smaller ISPs, the same people handling outbound abuse are the people handling inbound filtering.
When you contact them have the following:
Once again, we reviewed some of the ways brands are trying (or might try) to improve engagement with customers. LinkedIn, who frequently top lists of unwanted-but-legitimate email, announced that they’ll be sending less mail. Josh wrote about giving subscribers options for both the type and frequency of messages, and about setting expectations for new subscribers. In each case, it’s about respecting that customers really want to engage with brands in the email channel, but don’t want the permission they’ve granted to be abused. I also wrote a brief post following up on our June discussion on purchased lists, and as you’d predict, I continue to discourage companies from mailing to these recipients.
Read More
I don’t do a whole lot of filtering of comments here. There are a couple people who are moderated, but generally if the comments contribute to a discussion they get to be posted. I do get the occasional angry or incoherent comment. And sometimes I get a comment that is triggers me to write an entire blog post pointing out the problems with the comment.
Today a comment from Joe King showed up for The Myth of the Low Complaint Rate.