November 2014 – the month in email

Over the years, we get many of the same questions again and again. This isn’t a complaint; it’s a useful opportunity for us to check in and see if the technologies, policies and best practices have evolved over time, or if our previous recommendations still stand. One example this month of something that has changed (the situation has improved a bit): Using URL shorteners and one that has not: The Best Time to Send Email.

In industry news, we noted the impact of deliverability challenges on the bottom line as Zulily reported a drop in earnings and attributed some of this to mail problems. In other attributions and misattributions, Steve looked at a claim of ISP tampering and concluded it was simply user error.

We also looked at a few interesting attempts to evolve email clients, and a new cloud platform from Message Systems.

We also started soliciting holiday email predictions (add yours!), and then we took some time off to enjoy Thanksgiving and sort through hundreds of resumes for our new deliverability specialist role (it’s been really wonderful to see how many smart and talented people are out there geeking out on all things email-related!) We’re hoping to have our expanded team in place as we move into 2015, so look for the pace of blogging to pick up a bit in just a few weeks!

Congestion at Verizon
Spam is about invading other people's space

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June 2014: The month in email

Each month, we like to focus on a core email feature or function and present an overview for people looking to learn more. This month, we addressed authentication with SPF.
We also talked about feedback mechanisms, and the importance for senders to participate in FBL processes.
In our ongoing discussions about spam filters, we took a look at the state of our own inboxes and lamented the challenge spam we get from Spamarrest. We also pointed out a post from Cloudmark where they reiterate much of what we’ve been saying about filters: there’s no secret sauce, just a continuing series of efforts to make sure recipients get only the mail they want and expect to receive. We also looked at a grey area in the realm of wanted and expected mail: role accounts (such as “marketing@companyname.com”) and how ESPs handle them.
As always, getting into the Gmail inbox is a big priority for our clients and other senders. We talked a bit about this here, and a bit more about the ever-changing world of filters here.
On the subject of list management, we wrote about the state of affiliate mailers and the heightened delivery challenges they face getting in the inbox. We got our usual quota of spam, and a call from a marketer who had purchased our names on a list. You can imagine how effective that was for them.
And in a not-at-all-surprising development, spammers have started to employ DMARC workarounds. We highlighted some of the Yahoo-specific issues in a post that raises more questions.
We also saw some things we quite liked in June. In the Best Practices Hall of Fame, we gave props to this privacy policy change notification and to our bank’s ATM receipts.
We also reviewed some interesting new and updated technology in the commercial MTA space, and were happy to share those findings.

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September 2014: The Month in Email

September was another busy month for us, but Steve stepped up and wrote a number of really interesting posts on email history, cryptography, and current technical issues in the email landscape.
We started the month with a look at the various RFCs that served as the technical specifications for developing message transfer protocols in the 1970s. It’s really fascinating to look at the evolution of these tools we use every day 40 years later. We followed up with a second post on the origins of network email, which is a great primer (or refresher) on the early days of email.
Steve’s four-part series on cryptography and email started with an in-depth look at how the industry is evolving with respect to encryption and privacy issues. He then introduced us to Alice and Bob (or reintroduced those of us who have been following the adventures of the first couple of cryptography), and described symmetric-key and public-key encryption. His next post described message signing, and how DKIM is used to manage this. He finished up the series with a post on PGP keys.
In industry news: Spamcop is shutting down its email service. There shouldn’t be any major impact on senders, but the post has some specific notes on DMARC implications. We also noted an interesting mail routing suggestion on Twitter, and wrote a post on using Mail.app for this.
In other DMARC news, we wrote about DMARC and report size limits, which might be useful information, depending on your configuration. We also launched a new DMARC tool to help senders understand who is publishing DMARC. Let us know what you think and if you’re finding it useful.
We couldn’t let a month go by without mentioning filters. We looked at a sector we don’t usually discuss, corporate filtering, and went in-depth on a much-misunderstood topic, content filtering.
Finally, Laura offered a webinar on a favorite topic, deliverability, in conjunction with the AMA and Message Systems. If you missed it, you can watch the recorded version here, or just take a peek at some of the reaction via Twitter.

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March 2014: The month in email

What did we talk about here on the blog in March? It seems we talked a lot about Gmail but also looked at some CAN SPAM issues.
Gmail
When it comes to innovating in the inbox, Gmail is leaps and bounds ahead of the pack. They made some improvements to their image caching process and are now respecting cache headers, so marketers can update images and track multiple opens. They also started rolling out grid view in the promotions tab, giving marketers a way to show pictures to recipients rather than text subject lines. I wrote about their views on senders best practices as presented at M3AAWG 30 in San Francisco. Then there was ongoing news about their new FBL. Many ESPs started getting approval notices for joining their FBL and Sendgrid published an open letter about how the FBL has been helping them identify bad players on their network.
CAN SPAM
Oddly enough I wrote two different posts about CAN SPAM, which seems like a lot for as little as I managed to blog in March. One discussed if CAN SPAM applied to individual prospecting emails (yes, but really, violating that is like speeding most people aren’t going to get caught or punished) and the other looked at the rules surrounding harvesting.
Delivery
I talked about how domains need to be warmed up, not just IP addresses. And how there are lots of common causes for delivery problems, and too many people go for the edge cases without ruling out the normal cases first.
Odds and ends
The other posts don’t really lend themselves to easy classification. I talked delivery on Tech Talk. I amused myself by posting a link to horribly done spam and a bit of a snarky summary of the current state of ISP Relations. I linked to a blog post pointing out that social engineering is still alive and well in the hackers toolkit and another one looking at effective email marketing strategies.
 

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