This month in email: October 2013

What did we talk about in October? Let’s take a look back over this month.

The email industry

A number of things happened this month in the industry. The J.D. Falk award was given to Gary Warner for his work in education. We also discussed problems at SORBS and changes at Spamcop. It was also Yahoo!’s 16th birthday this month.

Delivery and spam

Inspired by conversations with colleagues, I wrote a post about how delivery people are there to help senders.  Then I talked about good and bad mail, using mail we’ve received as examples. EmailInform sent me spam, addressed to someone who wasn’t me. A a random RV dealer sent me mail that violated CAN SPAM and mentioned a law that never actually made it to a law. Then the DMA had a bit of a mailing oops, which they quickly apologized for. There were also some examples of not-quite spam, but email that was sent badly or to the wrong person and one example of a well done cold email.

Security Issues

We do regularly talk about security issues and October was no different. The big news was that Adobe had a major security breach losing not only customer data but also source code. Adobe source code isn’t the only thing that leaked, our abacus support address found its way onto phishing lists. Experian was caught selling PII to identity thieves.  LinkedIn released a new application that’s mostly indistinguishable from malware.

Legal Posts

In the legal realm, we posted about ICANN going after Dynamic Dolphin for violating their registrar agreement. In response to some discussions, we also talked about the legal discovery process and email.

Changes at Spamcop
Tor cleans up their lists

Related Posts

Delivery is about helping you succeed

I was talking with another delivery person today who’s dealing with a customer struggling with some issues. As most of these discussions go, we get to the part where we have to tell the customer that what they’re doing looks problematic from the outside. And then the customer gets all upset and angry and starts complaining to account reps or managers or executives.
The challenge of delivery is working with clients who don’t want to hear they have to change what they’re doing. Some senders deflect better than a 3 year old caught with her hand in the cookie jar.
I think all of us in the delivery space, or at least most of us, want our customers and clients to succeed in their email goals. We want you to have a great mailing program. But when your delivery is having problems, getting to a great mailing program means doing something differently.
These changes can be hard, both in terms of thinking differently about email and how it works and about business models. Some business models make it extremely difficult to use emails. We understand that. We don’t make the rules, we just explain them.
We want your mail to work.

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Is it real or is it spam?

The wanted but unexpected email is one of the major challenges facing ISPs and filter developers. If there was never any need or desire for people to receive email from someone they don’t know, then mail clients could be locked down to only accept mail from addresses on a whitelist. It wouldn’t completely solve the spam problem, for a number of reasons, but it would lessen the problem, particularly for average email users.
But, we don’t live in a world where we know beforehand who will be sending us mail, so we can’t just whitelist correspondents and reject everything else. I think this is a good thing. Email can be used to meet new people, develop new relationships and introduce new opportunities.
While the “cold call” email isn’t much talked about I think it’s worth some discussion. What makes a good cold email? What makes a bad one?  We can use two recent emails I received as examples.
Example 1:

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What not to do when buying lists

Saturday morning I check my mail and notice multiple emails from the DMA. Yes, I got three copies of an email from the US Direct Marketing Association with the subject line Kick It Up A Notch With The DMA Career Center. It seems the DMA are buying addresses from various companies. Because I use tagged email addresses, this means their naive de-duping doesn’t realize that laura-x and laura-y are the same email address. Of course, they’ve also managed to send to an untagged email address, too. I have no idea where they got that particular address; I’m sure I’ve never handed that address over to the DMA for any reason.
Saturday afternoon, I check one of the professional filtering / anti-spam mailing list.  Some subscribers are asking for copies of spam from 97.107.23.191 to .194. They’d seen a lot of mail to non-existent email addresses from that range and were looking to see what was going on and who was sending such bad mail. Multiple people on the list popped up with examples of the DMA mail.
Sunday morning, I checked the discussions wherein I discovered the DMA was added to the SBL (SBL 202218, SBL 202217, SBL 202216). It seems not only did they hit over a hundred Spamhaus spamtraps, they spammed Steve Linford himself.

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