The acquisition of email service providers continues. Last week Deluxe (yes, the check printing people) acquired Vertical Response. This appears to be positioning themselves to improve their collection of business services to include email marketing.
It’s been about a year since people started publicly talking about spear phishing attacks against ESPs and major emailers. There was a lot of energy put into talking about how to protect against future attacks. I have to wonder, though, how much of that talk translated into action?
What processes do you have in place to protect your company against attacks?
If you’re at an ESP, do you have the ability to scan your outgoing stream for keywords or domains?
If you’re a brand, have you implemented restrictions on which employees have access to your databases?
What have you done since the last set of attacks? Are you vulnerable if new attacks start?
More information on ESP attacks:
Be on the lookout
Time for a real security response
Email attacks
It used to be when I’d send in a complaint to an ESP, I’d want them to take it seriously. To actually fix their customer problems. To stop their customers from spamming. To fix the broken process that resulted in their customer thinking I asked for email.
These days? These days I just want the ESP to suppress my address and make the mail stop. Even better would be suppressing the address from their entire customer base – the only addresses I send in complaints for these days are traps.
Sadly, there are ESPs out there that can’t manage to stop customers from spamming people who have reported the spam. But, I am forever the optimist and keep sending the complaints when I think someone will care.
Clients and random people often ask me to recommend an ESP based on “the best delivery.” I usually point out that most of the reputable ESPs are similar in terms of their delivery. There aren’t many widely used reputation services that block based on ESPs unless there is long term and ongoing problem from the ESP.
This is even more true when the ESP uses dedicated IPs for customers. ESPs that use shared IPs can have poor delivery if they don’t effectively police customers and lower the reputation of all their IP addresses.
My normal comment about ESPs is to find a price point and feature set that meets the client’s needs. Clickmail has a good post about how to evaluate an ESP for usability.