If you want to spam, don't be stupid

Some random UK email marketing company that I’ve never heard of harvested my address off of LinkedIn (yes, it’s my LinkedIn specific address) and is now spamming me advertising their cheap email marketing services. There were a lot of things about this particular mail that really annoyed me. The annoyance wasn’t just spam in a folder that shouldn’t have spam, it’s that the spam itself was badly done.
The thing is, they could have done this in a way that didn’t annoy me enough to blog about them being spammers. A teeny, tiny amount of effort and an ounce of empathy for their recipients and I wouldn’t have anything to blog about today.
If you want to spam, don’t be stupid. How can you avoid being stupid?
1) Send only one email and make it clear in the message this is a one time (or limited time) email. Don’t just randomly harvest addresses off a website, like Submission Technology did today, and add all those addresses to your marketing list. Spam is an interruption and an annoyance. And if spammers had any sense they’d limit the amount of time they spent annoying and interrupting recipients.
2) Target your email correctly and don’t be lazy. This morning’s mail from Submission Technology was advertising their UK specific marketing programs. They have my LinkedIn profile, they know I’m on the other side of the US from the UK.
3) Don’t lie about where you got my name. In this case, I know Submission Technology harvested it off LinkedIn because that’s the address they are sending it to. And, in fact, in the email they sent they mention they are sending this to me because we’re connected on LinkedIn. The problem is, I can find no trace of a connection between us on LinkedIn. And, yes, I did look because I generally drop connections that add me to their mailing lists.
One part of my anger at this particular spam is that they’ve appropriated a tagged email address of mine and added it to their marketing lists. That’s breaking my filtering.
After doing a little research into their company and their practices, though, I have to wonder if they’re going to sell my address. It seems that Submission Technology sells addresses to their customers, among other product offerings. Is this address that I’ve dedicated to handling LinkedIn specific emails really now going to end up getting spam from UK companies?
Based on multiple online reports (Andy Merrett and Ben Park) it doesn’t even look like unsubscribing will be sufficient to get this mail to stop.
One of the most amusing bits links that showed up was a comment on a post here from 2008. It seems that they spammed Steve Linford and were SBLed for it. I’m only guessing that since they’re not still listed they’ve figured out how to suppress Steve’s address at least.
Sending unsolicited email can be a problem for bulk senders; you risk alienating your potential customers, getting blocked and developing a poor reputation. Some of those problems can be mitigated by not being stupid.

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Do you have an abuse@ address?

I’ve mentioned multiple times before that I really don’t like using personal contacts until and unless the published or official channels fail. I don’t hold this opinion just about resolving delivery issues, but also use official channels when reporting spam to one of my addresses or spam traps.
My usual complaints contain a plain text copy of the mail, including full headers and a short summary of the email address it was sent to. “This is an address that was part of a leak from…” or “This is an address scraped off my website. It’s been removed from the website since 2004” or “This address isn’t used to sign up for any mail.”
Sadly, there are a number of “legitimate” ESPs that don’t have or don’t monitor their abuse address. In some cases it’s an oversight or a break down of internal mail handling. But in most cases, it’s a sign that the ESP doesn’t actually handle abuse.
It’s frustrating to watch an ESP post long blog posts about “best practices” and “effective delivery” and “not spamming” and yet not be able to actually stop their own customers from spamming. It’s not even that I necessarily want them to disconnect their spamming customers (although that would be nice) but suppressing the address that I’ve told them was a spamtrap seems trivial. And yet, a month after my first complaint and weeks after escalating to a personal contact, I’m still getting spam.
The 5 things every ESP should do to handle spam complaints.

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No one harvests email addresses any more

There are a lot of people who assert that “no one” actually scrapes websites for email addresses any longer. My experience indicates this isn’t exactly true.
We have a rotating set of email addresses on our contact page. Every day we push out a new email address. Every day we expire addresses that were pushed out 7 days ago.
I can say, with 100% certainty, that there are people harvesting addresses off websites. The ads are reasonably “targeted.” Most of them are offering increased traffic, or the ability to monetize the website. Some are offering work from home.
I suppose you could call these targeted mails. After all, what website owner doesn’t want more traffic? Who wouldn’t want to make hundreds of dollars a day from the comfort of their own couch? What website owner doesn’t want their site submitted to 2700 different search engines?
Targeted spam is still spam. And having a rotating, expiring contact address has kept the amount of spam coming into our contact address low enough that the contact address is actually useable. 10 spams a month (for a 7 day old email address) is much more manageable than 1000 emails a month (for a 4 year old email address).

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