It's Thursday: AOL must be having problems

And, in fact, they are.
This time I’m seeing random reports of FBL failures. Some folks are seeing a significant (more than 50%) decrease in FBL emails. Other folks are reporting FBL reports that aren’t really FBL reports, but instead look like failed code output.
If you’re seeing this kind of problems it’s not just you.
As always, people at AOL are working to fix things and cooperating with people in the sending community who are having this problem. In other news, I found out last week that the one Really Smart Mail Guys I thought was still there is still at AOL but is no longer in their mail division. That means that the guys who built the AOL version of Skynet have left it to its own devices. Be afraid. Be Very Afraid.
 
 

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