Report Spam button
Cloudmark has an interesting discussion about the Report Spam button and how it’s used.
Related Posts
Feedback loops
There are a lot of different perspectives on Feedback Loops (FBLs) and “this is spam” buttons across the email industry.
Some people think FBLs are the best thing since sliced bread and can’t figure out why more ISPs don’t offer them. These people use use the data to clean addresses off their lists, lower complaints and send better mail. They use the complaints as a data source to help them send mail their recipients want. Too many recipients opted out on a particular offer? Clearly there is a problem with the offer or the segmentation or something.
Other people, though, think the existence of “this is spam” buttons and FBLs is horrible. They call people who click “this is spam” terrorists or anti-commerce-net-nazis. They want to be able to dispute every click of the button. They think that too many ISPs offer this is spam buttons and too many ESPs and network providers pay way to much attention to complaints. The argue ISPs should remove these buttons and stop paying attention to what recipients think.
Sadly, I’m not actually making up the terminology in the last paragraph. There really are who think that the problem isn’t with the mail that they’re sending but that the recipients can actually express an opinion about it and the ISPs listen to those opinions. “Terrorists” and “Nazis” are the least of the things they have called people who complain about their mail.
One of the senior engineers at Cloudmark recently posted an article talking about FBLs and “this is spam” buttons. I think it’s a useful article to read as it explains what value FBLs play in helping spam filters become more accurate.
Gmail abuse and postmaster addresses
A long time ago, Steve wrote a post about setting up abuse and postmaster addresses for Google hosted domains. Google has gone through a couple iterations of the interface since then, as you can see by the comment stream.
I checked with some people who have Google hosted domains and they have confirmed that abuse@ and postmaster@ addresses can be set up by creating a group. When you create the group you can then add yourself to the group and get the mail that comes into abuse@ and postmaster@.
Don't spam filter your role accounts
A variety of “amazon.com order confirmations” showed up in my inbox this morning. They were quite well done, looking pretty close to real Amazon branding, so quite a few people will click on them. And they funnel people who do click to websites that contain hostile flash apps that’ll compromise their machines (and steal their private data, login and banking credentials then add them to botnets to attack other sites and so on).
Not good. Just the sort of urgent, high-risk issue that ISP abuse desks really want to hear about. I sent email about it to the ISPs involved, including a copy of the original email. One of them went to iWeb, a big (tens of thousands of servers) hosting company.
This was the response: