AOL improving

I’m hearing from lots of folks that they’re seeing some improvement in delivery to AOL accounts.
As everyone can imagine, the AOL situation has been a common thread of discussion on many delivery lists. One person even commented at how fragile the AOL mail server seems. My own thoughts are a little different. The AOL mail system is notoriously complex and integrated. Many of the folks who built it have been laid off or otherwise moved on to other companies. I know there are still smart, competent people riding herd on the AOL mail servers, but I expect they don’t have the resources to do the ongoing maintenance and the fire fighting and all the other tasks that a mailserver handling billions of emails needs.
What this means is that the AOL mail system has been suffering from bit rot for at least 2 years. It is to the original designers’ credit that it’s taken this long before there were major problems like we’ve seen over the last week.

AOL: Still broken
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Links for 1/15/10

A lot has happened this week.
Spammers and scammers are attempting to steal money from people attempting to donate money to those in earthquake devastated Haiti. A number of places, including CNN and CAUCE, are warning people who want to donate online to do so through trustworthy links. Don’t click on links in unsolicited emails nor on random websites.
AOL laid off most of their postmaster team. This is going to have a significant impact on sender support provided by AOL. The background chatter I’m hearing indicates that there is likely to be response delays of days to weeks for support tickets.
Pivotal Veracity was acquired by Unica, a marketing software company. Industry buzz says that PV will be run as a subsidiary and maintain their independent customer base.
Spamhaus launched a new website, which includes a link for a domain based URI blocklist. There’s not much information available about this new blocklist, but it’s likely to function similar to SURBL and URIBL.
The lethic botnet was penetrated and disabled. Dark Market, one of the large credit card number trading sites, was taken down and the proprietor arrested.

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Reputation monitoring sites

There are a number of sites online that provide public information about reputation of an IP address or domain name.

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AOL delivery problems

There have been ongoing reports this week from ESPs and ISPs that AOL is having problems accepting email. People are reporting difficulties connecting to AOL MTAs and random dropping of connections. Other people are reporting random rejection messages that make no sense. A number of folks are seeing rejections claiming that the reason is a new IP when that IP has successfully sent mail from that IP in the recent past.
AOL seems to be working on things, and some people are seeing improvements. If you’re seeing AOL problems recently, it’s not you. It’s them.
EDIT: AOL has asked senders to please reduce mail volume while they are resolving issues.

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