Put a fork in it

When FB messaging was announced email marketers had a total conniption. There were blog posts written about how FB Messaging was going to kill email as we know it.
Now, slightly more than a year later marketers have declared FB Messaging dead.
Sometimes I think people spend way to much time believing their own press. FB messaging was never designed as a marketing platform. I said as much back in November 2010 when it was announced.

[…] I really don’t think this is going to be a marketing platform. Zuc said during his talk that the messaging of the future is: personal, immediate, informal and short. None of this applies to marketing mail. I have no doubt many marketers are going to try and get into the FBox, but that’s not what it’s for.
Really folks, stand down and stop panicking. This isn’t going to kill email, it’s just another way to message.

Color me shocked that people haven’t flocked to using their FB messaging accounts for marketing and email marketing is still going strong. Oh, wait, I predicted that, too.

[E]ven if Titan is somehow a total game changer and is going to require explicit permission, it’s not going to destroy email marketing. Everyone who has a facebook account already has another email account. Marketers who can’t get explicit permission to mail to the facebook account can certainly keep sending “permission” email to their other email accounts.

Suffice it to say, I’m not impressed with the declaration that Facebook Messaging is dead. In fact, I’m mostly wondering who thought it was ever actually alive.

Related Posts

Attention is a limited resource

Marketing is all about grabbing attention. You can’t run a successful marketing program without first grabbing attention. But attention is a limited resource. There are only so many things a person can remember, focus on or interact with at any one time.
In many marketing channels there is an outside limit on the amount of attention a marketer can grab. There are only so many minutes available for marketing in a TV or radio hour and they cost real dollars. There’s only so much page space available for press. Billboards cost real money and you can’t just put a billboard up anywhere. With email marketing, there are no such costs and thus a recipient can be trivially and easily overwhelmed by marketers trying to grab their attention.
Whether its unsolicited email or just sending overly frequent solicited email, an overly full mailbox overwhelms the recipient. When this happens, they’ll start blocking mail, or hitting “this is spam” or just abandoning that email address. Faced with an overflowing inbox recipients may take drastic action in order to focus on the stuff that is really important to them.
This is a reality that many marketers don’t get. They think that they can assume that if a person purchases from their company that person wants communication from that company.

Read More

FBox: The sky isn't falling

Having listened to the Facebook announcement this morning, I am even more convinced that emailpocalypse isn’t happening.
Look, despite the fact that companies like Blue Sky Factory think that this means marketers are NEVER EVER going see the inside of an inbox again this isn’t the end of email marketing.
Yes, Facebook email is a messaging platform that marketers are not going to have direct, unlimited and unfettered access to. I have no problem with this. Unfettered access to a messaging platform has been abused by marketers long enough, that I heartily approve of a platform that gives real control back to the recipient.
With that being said, there are a couple blindingly obvious ways to avoid having to give users control of their own inbox.

Read More

Email and politics

I occasionally consult for activists using email. Their needs and requirements are a little different from email marketers. Sure, the requirements for email delivery are the same: relevant and engaging mail to people who requested it. But there are complicating issues that most marketers don’t necessarily have to deal with.
Activist groups are attractive targets for forged signups. Think about it, when people get deeply involved in arguments on the internet, they often look for ways to harass the person on the other end of the disagreement. They will often signup the people they’re disagreeing with for mailing lists. When the disagreements are political, the logical target is a group on the other side of the political divide.
People also sign up spamtraps and bad addresses as a way to cause problems or harass the political group itself. Often this results in the activist group getting blocked. This never ends well, as instead of fixing the problem, the group goes yelling about how their voice is being silenced and their politics are being censored!!
No, they’re not being silenced, they’re running an open mailing list and a lot of people are on it who never asked to be on it. They’re complaining and the mail is getting blocked.
With that as background, I noticed one of the major political blogs announced their brand new mailing list today. Based on their announcement it seemed they that they may have talked to someone who knew about managing a mailing list.

Read More