Are you ready for the next attack?

ESPs are under attack and being tested. But I’m not sure much progress in handling and responding to the attacks has been made since the Return Path warning or the Epsilon compromise.
Last week a number of email marketers became aware that attacks against ESPs and senders were ongoing. The shock and surprise many people exhibited prompted my Spear Phishing post on Friday.
The first round of phishing went out on Wednesday, by Friday they were coming from a different ESP. Whether this was a compromised ESP customer or employee it doesn’t matter. ESPs should have reaction plans in place to deal with these threats.
It’s been months since the first attacks. This is more than enough time to have implemented some response to reports of attacks. Yet, many people I talked to last week had no idea what they should or could be doing to protect themselves and their customers.
Last time the attacks were publicly discussed I was frustrated with many of the “how to respond” posts because few of them seemed to address the real issue. People seemed to be pushing agendas that had nothing to do with actually fixing the security holes. There were lots of recommendations to sign all mail with DKIM, implement 2 factor authentication, deploy validation certificates on web properties, or adhere to sender’s best practices.
None of those recommendations actually addressed the gaping security hole: Humans.

Criminals aren’t just hacking networks. They’re hacking us, the employees.
“The security gap is end users,” says Kevin Mandia, chief executive of security firm Mandiant Corp. The majority of corporate security breaches his firm is currently investigating involve hackers who gained access to company networks by exploiting well-intentioned employees. Geoffrey Fowler, WSJ

An effective response to attacks must include improving employee and customer security. We cannot fix compromises by simply improving authentication, or buying access to pretty colored browser bars. We must teach users to think about security first when they get an unexpected email.
An effective response to attacks must include technical solutions that scan incoming mail for potential viruses. We cannot rely solely on the ability of users to not click on links, no matter how well trained and security thinking they are.
An effective response to attacks must include technical solutions that scan outgoing mail for potential viruses. We must minimize the ability of attackers to use our systems to attack others if our systems do get compromised.
An effective response to attacks must include virus resistant software and programs to read email and deal with hostile traffic. We must acknowledge that attackers will find any hole in an operating system or software program. More secure software is one way to protect our systems from attack.
An effective response to attacks must include clear response channels inside an organization. Employees who think they get a phishing or virus email must know who to inform. Once the attack is verified, specific responses should be activated, everyone notified and outgoing traffic monitored.
An effective response to attacks means security must be drilled into every employee. Employees should never consider using cloud storage or webmail in order to bypass filters or get access prohibited by firewalls.
An effective response to attacks doesn’t mean the end to compromise attempts. It does mean fewer attempts succeed.

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Epsilon – Keep Calm and Carry On

There’s been a lot of media coverage and online discussion about the Epsilon data breach, and how it should be a big wake-up call to email recipients to change their behavior.
There’s also been a lot of panic and finger-pointing within the email industry about What Must Be Done In The Future. Most of the “you must do X in response to the data loss” suggestions are coming from the same people and groups who’ve been saying “you must do X” for years, and are just trying to grab the coattails of the publicity about this particular incident, though.
Not many people seem to be talking honestly about what this will really mean to an individual recipient whose email address Epsilon lost, though. I’m going to try to answer some questions I’ve seen asked realistically, rather than with an eye to forwarding an agenda.
1. Who are Epsilon?
Epsilon are an Email Service Provider, or ESP. That means that they handle sending email on behalf of other companies. If you’re on a company’s mailing list – you’re getting regular newsletters or special offers or any sort of email advertising – the odds are very good that the company isn’t sending you that email themselves. Instead they’re probably contracting with one of hundreds of ESPs to send the email for them. This is a good thing, as sending email to a lot of people “properly” such that it’s delivered to them in a timely fashion, it’s sent only to people who want it and so on is quite difficult to do well and any ESP you choose is likely to be better at it than a typical company trying to start sending that bulk mail themselves.
2. What happened at Epsilon?
The what is pretty simple – somebody stole a list of names and email addresses of people who were being sent email via Epsilon. Nobody outside of Epsilon and law enforcement really know the details of how it was done, though lots of people are speculating about it.
3. Is this identity theft? Do I need to check my credit rating and so on?
No, it’s not something that’s going to lead to identity theft. All that was stolen was your name, your email address and some of the companies who send you email. Your postal address, credit card numbers, social security numbers and so on aren’t at risk, even if you’ve given those to the companies who are sending you email. The only information those companies passed to Epsilon were your name and email address, nothing more, so that’s all that was stolen.
4. Is this common?
Yes, it happens all the time. I use tagged email addresses when I give them to a company, and I’ve done so fairly consistently for the better part of two decades. That lets me track when email addresses are leaked, by who and to whom. Email addresses you give to a company leak to spammers all the time. That’s true for huge companies, tiny one-woman companies, tech-savvy companies, everyone.
5. How do email addresses leak from companies to spammers?
There are a lot of ways

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New blocklisting process

There is a new type of blocking designed to interrupt the ability of users to click and visit phishing sites.
DNS Response Policy Zones allows companies running recursive resolvers to create a zone that will not resolve specific domains. This is a second layer of filtering, if a spammer manages to get an email with a malicious link into the inbox then the ISP can still protect the user from becoming a victim from the scam. For more detailed information about RPZ, check out the helpful slides published by ISC.
Two blocklists announced this morning that they were publishing lists in RPZ format so ISPs can import the data into their DNS recursive resolver. SURBL is currently offering their list as RPZ. Spamhaus is currently running a beta for the DBL in a RPZ format. If you’re a current DBL user, talk to Spamhaus about checking out their new format.
 
 
 

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Epsilon: Calm and Cool Tempered

Stefano over at emailmarketingblog.it translated our blog post about Epsilon into Italian: Epsilon e la sicurezza dei dati sensibili: calma e sangue freddo.

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