Gmail reports spear phishing attack

No one, it seems, is immune from account compromise attempts. Today Google reported they had identified a systemic campaign to compromise Gmail accounts belonging to “senior U.S. government officials, Chinese political activists, officials in several Asian countries (predominantly South Korea), military personnel and journalists.”
Google offers a number of solutions for users, including the ability to add 2 factor authentication to your Gmail account. I strongly recommend anyone who uses Gmail to do this.
This isn’t a security blog, but email is one of the major vectors used to infect machines. We’ve seen numerous break ins targeting email senders and ESPs, resulting in customer and recipient data being stolen and then used for spam. Everyone who uses email needs to be aware of the risks and maintain their email account integrity. Be careful clicking links in emails. Be careful opening webpages. Keep your antivirus software up to date.
Everyone is a target.
 

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Changes at Gmail

As I’ve said before, I can usually tell when some ISP changes their filtering algorithm because I start getting tons and tons of calls about delivery problems at that ISP. This past month it’s been Gmail.
There have been two symptoms I’ve been hearing about. One is an increase in bulk folder delivery for mail that previously was reliably hitting the inbox. The other is a bit more interesting. I’ve heard of 3 different mailers, with good reputations and very clean lists, that are seeing 4xx delays on some of their mail. The only consistency I, and my colleagues at some ESPs, have identified is that the mail is “bursty.”
The senders affected by this do send out mail daily, but the daily mail is primarily order confirmations or receipts or other transactional mails. They send bi-weekly newsletters, though, exploding their volume from a few tens of thousands up to hundreds of thousands. This seems to trigger Gmail to defer mail. It does get delivered eventually. It’s frustrating to try and deal with because neither side is really doing anything wrong, but good senders are seeing delivery delays.
For the bulk foldering, Bronto has a good blog post talking about the changes and offering some solid suggestions for how to deal with them. I’m also hearing from some folks who are reliable that Gmail may be rolling back some of the bulk foldering changes based on feedback from their users.
So if you’re seeing changes at Gmail, it’s not just you.

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Security, security, security

James Hoddinott posts, over on the Cloudmark blog, about another arrest associated with hackers infecting machines with a trojan that steals personal information.
There are so many security risks out there, and these messages have been hammered home recently. Home users are at risk from trojans, some spread by spam and some spread by advertising networks. Corporate users are at risk from all of those, but also from spear phishers who set out to infiltrate their business.
We all need to think hard about security. Not just keeping our Windows machines patched, but also thinking about what information we’re sharing and what passwords we’re using and all of the many things that create security.
We’re making some improvements to our security here. What are you doing at home and at work to keep your information, and your customer’s information, secure?

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Be on the lookout

I’m hearing more rumors of ESPs seeing customer accounts being compromised, similar to what happened with The Children’s Place.

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