Holomaxx status

Just for completeness sake, Holomaxx did also file an  amended complaint against Microsoft. Same sloppy legal work, they left in all the stuff about Return Path even though Return Path has been dropped from the suit. They point to a MAAWG document as a objective industry standard when the MAAWG document was merely a record of a round table discussion, not actually a standards document. I didn’t read it as closely as I did the Yahoo complaint, as it’s just cut and paste with some (badly done) word replacement.
So what’s the status of both cases?
The Yahoo case is going to arbitration sometime in July. Yahoo also has until May 20 to respond to the 1st amended complaint.
The Microsoft case is not going to arbitration, but they also have a response deadline of May 20.
I’m not a legal expert, but I don’t think that what Holomaxx has written fixes the deficits that the judge pointed out in his dismissal. We’ll see what the Y! and MSFT responses say a month from today.

Amendment is futile, part 2
You can't always get what you want

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Back from MAAWG

Today is the first day back at work after a productive MAAWG conference.
The thing I get most out of MAAWG is a greater appreciation for what a large, global force messaging is. The recent protests and uprisings around the world have relied on messaging to organize, share information and communicate. Messaging is also somewhat fragile. Thing things that make it great for strangers to interact with one another also allows bad people and organizations to cause harm.
It is a struggle to minimize the harm while not hurting the good.
MAAWG is comprised of the people that make messaging work. These are folks that are on the front lines in the fight to stop online harm. It’s somewhat humbling to watch a conference full of really smart people, from all levels of responsibility, discuss ways to improve messaging for real users and real people while stopping the bad people. There are good ideas and bad ideas, but discussions are professional and informative. Plus it’s always good to see old friends and make new ones.
I inevitably come back from MAAWG with a load of things to do, new projects to take on and new ideas. This time I’m also looking forward to the publication of a document announced at the conference. The EastWest Institute’s Chief Technology Officer Karl Frederick Rauscher talked about a report they will be publishing next month talking about how China and the US are working together to fight spam.

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Breaking through the script

In handling day to day issues I use the ISP designated channels. This means I frequently get dragged into long conversations with people, probably outsourced to the far east, who can do nothing beyond send me a boilerplate.
This can be a frustrating experience when the issue you’re trying to deal with is not handled by the script. Generally, by the time someone has come to me for help, they are “off script” and I do need to actually talk to a human to get resolution.
With Hotmail, I’ve found that persistent repeating of very simple phrases will eventually get the issue kicked up to someone who can respond with something beyond another boilerplate. This can take days, but it is possible.
I’ve recently run into a Yahoo issue where I am trying to punch through the script, but have so far been unable to.
One of the services Word to the Wise offers is whitelisting. I collect info from customers, verify that what they’re doing will get them whitelisted at the ISPs that offer it, and then submit the information to the ISPs. Yahoo has recently moved to an online submission form for their whitelisting process, which is great for me. No more creating a giant document and then cutting and pasting the document into an email and then mailing it off.
The problem is, there seems to be a minor problem with the Yahoo Whitelisting submission form. When submitting an online application to Yahoo, they respond with a message that says “this application is not complete.”
I’ve been attempting to break through the script in order to find out what about the application is not complete. The webform has data checking, and you cannot submit a form while leaving any of the questions blank. Asking “what is wrong” when the application is kicked back has resulted in me having multiple copies of the whitelisting submission form.
It’s gotten so frustrating that I’ve escalated to personal contacts, but they can’t explain what’s not complete about the application as submitted online, either.
Has anyone had any success breaking through the Yahoo script? Has anyone managed to get IP addresses whitelisted through Yahoo using the online form?

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Holomaxx dismisses part of lawsuit

Ken announced yesterday that Holomaxx dropped their suits against Ironport and ReturnPath. Suits against Yahoo and Hotmail are still active.
In the Yahoo case, there is a case management meeting on January 14th.
In the Microsoft case, a response the complaint is due by December 17th.
I’m not quite sure what happened to prompt this change, but I think it makes it even more unlikely that the case will be successful. The courts have repeatedly ruled in favor of ISPs in these kinds of cases.
EDIT: I’d link to Ken’s article, but I appear to have closed that tab and I can’t find it on his website. I’ll add it as soon as I do.
EDIT: Ken’s announcement

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