Another security problem

I had hoped to move away from security blogging this week and focus on some other issues. But today I see that both CAUCE and John Levine are reporting that there is malware spam coming from a Cheetahmail customer.
Looking at what they shared, it may be that Cheetahmail has not been compromised directly. Given mail is only coming from one /29, which belongs to one customer it is possible that only the single customer account has been compromised. If that is the case, then it’s most likely one of the Cheetahmail users at the customer got infected and their Cheetahmail credentials were stolen. The spammer then gained access to the customer’s Cheetahmail account.  It’s even possible that the spammer used the compromised customer account to launch the mail. If this is the case, the spammer looked exactly like the customer, so most normal controls wouldn’t have noticed this was a spammer.
This highlights the multiple vectors these criminals are using to gain access to ESPs and the mailing systems they use. They’re not just trying to compromise the ESPs, but they’re also attempting to compromise customers and access their accounts so that the spammer can steal the ESPs hard won and hard fought sending reputation.
Everyone sending mail should be taking a long, hard look at their security. Just because you’re not an ESP doesn’t mean you aren’t a target or that you can get away with lax security. You are also a target.

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ESPs leaking email addresses

Two of my tagged email addresses started getting identical pharma spam over the weekend. It is annoying me because I am now getting spam in a mailbox that was previously spam free. The spam is overwhelming the real traffic and I am having to make some decisions about what to do with the email addresses and their associated accounts with the companies I gave them to.
One thing I did notice, though, is that both companies use iContact as their ESP. A cursory check of my other mailboxes shows that none of my other tagged addresses are mailed through iContact. I don’t think it’s very likely that these two individual, unrelated companies made deals with the same spammers to sell address lists at the same time. It’s much more likely that there was a compromise somewhere and address lists were stolen.
Edit: Checked my other account and, likewise, I’m getting the same spam to a 3rd address serviced by iContact. I’ve sent mail to all 3 companies involved and we’ll see how they react.
And, as I was thinking about this, iContact just laid off a bunch of staff about the same time they announced their partnership with Goodmail. Based on past history with companies in this situation, it seems possible this is a disgruntled former employee. I’ve also seen reports from other people noticing spam to addresses given to iContact customers.

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How many people to enforce policy?

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I know other clients of mine have 6 – 8 people for a very large customer base, and all of them take their job very seriously.
That got me to thinking: what is the average size of a policy and enforcement desk? Does it scale with userbase? Does it scale with the amount of mail you send? Is there a minimum size?
So tell me: how many people are on your policy and enforcement team?

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