Email appending

Mickey talks about appending and why it’s not a good practice.

There are a lot of companies out there who love using append strategies, and who find themselves changing email service providers three or four times a year — always hoping for “a bump in deliverability.”  I don’t think that there is any accident to that correlation.  They are doing something that results in enough complaints that their reputation is killed and they are forced to move elsewhere to try for a fresh star.

There is no permission associated with appending, so anyone using this as a technique to send mail is sending spam. And, yes, even when you’re doing an opt-in append. Unless the recipient has opted in to have their address in an appending database, that first mail to them is still spam.
Many recipients, including myself, deliberately do not provide senders with email addresses. Going and finding an email address that may or may not belong to that user is bypassing their choice. They opted-out by not opting in. Senders who use append to “fix” that “oversight” are no better than spammers.

Related Posts

Ah, Spammers.

The too many.
The stupid.
The spammers.
The blog spammers are still actively attempting to get their claws into my blog. Today the comments included:

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TWSD: Run, hide and obfuscate

Spammers and spamming companies have elevated obfuscating their corporate identities to an artform. Some of the more dedicated, but just this side of legal, spammers set up 3 or 4 different front companies: one to sell advertising, one or more to actually send mail, one to get connectivity and one as a backup for when the first three fail. Because they use rotating domain names and IP addresses all hidden behind fake names or “privacy protection services”, the actual spammer can be impossible to track without court documents.
One example of this is Ken Magill’s ongoing series of reports about EmailAppenders.
Aug 5, 2008 Ouch: A List-Purchase Nighmare
Sept 9, 2008 Umm… About EmailAppenders’ NYC Office
Sept 15, 2008 E-mail Appending Plot Thickens
Nov 11, 2008 EmailAppenders Hawking Bogus List, Claims Publisher
Dec 23, 2008 Internet Retailer Sues EmailAppenders
Feb 1, 2009 EmailAppenders Update
Mar 10, 2009 Another Bogus E-mail List Claimed
April 14, 2009 EmailAppenders a Court No-Show, Says Internet Retailer
April 21, 2009 EmailAppenders Gone? New Firm Surfaces
May 5, 2009 EmailAppenders Back with New Web Site, New Name
Their actions, chronicled in his posts, are exactly what I see list providers, list brokers and “affiliate marketers” do every day. They hide, they lie, they cheat and they obfuscate. When someone finally decides to sue, they dissolve one company and start another. Every new article demonstrates what spammers do in order to stay one step ahead of their victims.
While Ken has chronicled one example of this, there are dozens of similar scammers. Many of them don’t have a persistent reporter documenting all the company changes, so normal due diligence searches fail to turn up any of the truth. Companies looking for affiliates or list sources often fall victim to scammers and spammers, and suffer delivery and reputation problems as a result.
Companies that insist on using list sellers, lead generation companies and affilates must protect themselves from these sorts of scammers. Due diligence can be a challenge, because of the many names, domains and businesses these companies hide behind. Those tasked with investigating affiliates, address sources or or mailing partners can use some of the same investigative techniques Ken did to identify potential problems.

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More information on arrests

Terry Zink has a more detailed post on some of the spammer arrests and takedowns that have happened recently.
In addition to the events I mentioned yesterday, authorities arrested an Armenian man suspected of running the Bredolab botnet. Unfortunately, the arrest has not stopped the spam with the malware payload.
These are issues that many ISP abuse and postmaster desks deal with on a daily basis. Their filtering schemes and policies are in place to protect customers from the mob, and criminals. I don’t think enough marketers and senders understand exactly how much the ISPs are dealing with and why many ISPs don’t really care that “mail is taking 12 hours to get to the inbox.” They are dealing with much more important things.

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