Creating effective links

CampaignMonitor blogged today about an email they sent out that triggered the Thunderbird “this might be a scam” filter.

After a bit of tweaking, we discovered that Thunderbird systematically throws up this alert when it sees a URLs in your HTML email copy. In this case, we had made the mistake of adding the following line:
If you would like to support the National Wildlife Federation in protecting wildlife and their habitats, kindly donate at http://killspill.org/.

This isn’t just a Thunderbird filter, many of the spamfilters out there including those at the various webmail providers and those built into desktop email clients look at the same thing.
In some cases, they throw up a warning when the text in the <a href=””> tag is different from the visible text. For example:
<a href=”http://clickthroughlink.esp.domain.com”> http://killspill.org</a>
will trigger a warning in many email clients while
<a href=”http://killspill.org/”>http://killspill.org/</a>
won’t generate a warning.  But in some clients, including apparently Thunderbird, the link <a href=”http://killspill.org/”> http://killspill.org/</a> will cause a scam warning.
These warnings themselves are a good thing. Overall, there are a lot of phishers and scammers use mis-matching links to attempt to deceive recipients into clicking on http://spammersite.com/ because they think they’re visiting http://amazon.com/.

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Legitimate mail in spamfilters

It can be difficult and frustrating for a sender to understand they whys and wherefores of spam filtering. Clearly the sender is not spamming, so why is their mail getting caught in spam filters?
I have a client that goes through this frustration on rare occasions. They send well crafted, fun, engaging content that their users really want. They have a solid reputation at the ISPs and their inbox stats are always above 98%. Very, very occasionally, though, they will see some filtering difficulties at Postini. It’s sad for all of us because Postini doesn’t tell us enough about what they’re doing to understand what my client is doing to trigger the filters. They get frustrated because they don’t know what’s going wrong; I get frustrated because I can’t really help them, and I’m sure their recipients are frustrated because they don’t get their wanted mail.
Why do a lot of filter vendors not communicate back to listees? Because not all senders are like my clients. Some senders send mail that recipients can take or leave. If the newsletter shows up in their inbox they may read it. If the ad gets in front of their face, they may click through. But, if the mail doesn’t show up, they don’t care. They certainly aren’t going to look for the mail in their bulk folder. Other senders send mail that users really don’t want. It is, flat out, spam.
The thing is, all these senders describe themselves as legitimate email marketers. They harvest addresses, they purchase lists, they send mail to spamtraps, and they still don’t describe themselves as spammers. Some of them have even ended up in court for violating various anti-spam laws and they still claim they’re not spammers.
Senders are competing with spammers for bandwidth and resources at the ISPs, they’re competing for postmaster attention at the ISPs and they’re competing for eyeballs in crowded inboxes.
It’s the sheer volume of spam and the crafty evilness of spammers that drives the constant change and improvement in spamfilters. It’s tough to keep up with the spamfilters because they’re trying to keep up with the spammers. And the spammers are continually looking for new ways to exploit recipients.
It can be a challenge to send relevant, engaging email while dealing with spamfilters and ISPs. But that’s what makes this job so much fun.

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Who's sharing data

Al has a post asking what people would do if their information was shared after opting out of any sharing.
It’s a tough call and one I think about as I see mail coming to my mailbox to such addresses as laura-sony and laura-quicken and laura-datran. All of these were addresses given to specific companies and where I attempted to opt-out of them sharing my data with other companies. Somewhere along the line, though, the addresses leaked and got into the hands of spammers.
Those addresses are overwhelmed with spams and scams. The frustrating part is there is no way to fix it. Once the addresses are leaked, they’re leaked. They will be receiving spam throughout eternity, even if the companies involved stop selling data or fix their data handling problem.
I don’t know what to do, honestly. If I think it was a one time thing, such as the addresses that started getting spam after the iContact data leak, then I’ll change my address at the vendor and retire the address the spammers have. But with other vendors, I don’t know what happened and I suspect the vendor doesn’t either, and so I can either deal with the spam or hope that I don’t lose real mail from that vendor.
There’s no easy answer. Any time you hand over an email address, or any other form of personal data, you’re trusting in the company, all of their employees and all of their vendors and partners to be honest and competent. This is often not the case.
What do you do?

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The rules of delivery success

Senders with delivery problems ask about “the rules.” “Just tell us what the rules are!” “If the ISPs would just tell us what to do we’d do it!” There is only one rule anyone needs to pay attention to for good mail delivery: Respect the recipient.
Not good enough for you? Want more specific rules? OK.
The two rules everyone must follow for good mail delivery.

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