Link roundup June 18, 2010

Hotmail has released a new version of their software with some changes. Return Path discusses the changes in depth, but there are a couple that senders may find helpful.

  1. If a user deletes a mail without reading it multiple times, Hotmail asks the user if they want to unsubscribe from the mail.
  2. Users can use a the new “sweep” feature to delete or file multiple emails easily

Finally, Hotmail confirms that mail can be moved from bulk folder to inbox before the user reads it if the reputation of the sender changes.
Facebook is signing mail with DKIM, but using a very weak key that could be cracked easily. Anyone signing with DKIM should use RSA-1024 keys, nothing less.
Tagged.com is facing legal action brought by the NY AG’s office for not turning a blind eye to child porn.
Facebook’s COO announces the death of email. News at 11. I’ve been hearing announcements about the death of email since I got my first real .edu account back in ’93 or so and I will believe it when I see it. Given how much email Facebook actually sends, I can’t imagine what they’re thinking here. Facebook is the new Myspace, which is the new Geocities. Social networking may be useful for some things, but somehow I can’t imagine trying to get a customer delisted from Spamhaus by posting on a Facebook wall. Or handling receipts from online purchases or any of the other things that people use email for that don’t involve socializing with friends.

Spam lawsuits: new and old
You might be a spammer if….

Related Posts

Links for 7/8/9

With all the traveling I did last month, I’m still not back to full blogging speed. I have been slowly reading through the backlog of unread posts from my RSS feeds and there was lots of good stuff published.
Three myths about DKIM by John Levine. A very good explanation taking down some of the myths of DKIM. Also on the DKIM front, RFC 5585 DKIM Service Overview was published last month. According to Cisco, DKIM adoption is climbing. More information about DKIM is available at dkim.org and our own dkimcore.org.
The always awesome guys at Mailchimp have embraced twitter as part of their platform. Not only have they  set up their own service for link shortening so that links can be tweeted, but have also incorporated twitter stats into their mail dashboard.
Al has an insightful post on delivery, spam filtering vendors and the differences (or lack thereof) between B2C and B2B marketing. As I tell my customers, there is no switch inside the filtering scheme for “I know this person, they’re OK, let the mail in.”
Terry Zink has started a series about blacklists triggered by the recent SORBS announcement.  His first post, My take on blacklists, part 2, discusses how some people go about building a blocklist from scratch.
Happy 7-8-9 everyone.

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Who can you trust?

I’ve been recently dealing with a client who is looking at implementing authentication on their domains. He’s done a lot of background research into the schemes and has a relatively firm grasp on the issue. At this point we’re working out what policies he wants to set and how to correctly implement those policies.
His questions were well informed for the most part. A few of them were completely out of left field, so I asked him for some of his references. One of those references was the EEC Email Authentication Whitepaper.
My client was doing the best he could to inform himself and relies on industry groups like the EEC to provide him with accurate information. In this case, their information was incomplete and incorrect.
We all have our perspectives and biases (yes, even me!) but there are objective facts that can be independently verified. For instance, the EEC Authentication whitepaper claimed that Yahoo requires DKIM signing for access to their whitelist program. This is incorrect, a sender does not have to sign with DKIM in order to apply for the Yahoo whitelist program. A bulk sender does have to sign with DKIM for a Y! FBL, but ISPs are given access to an IP based FBL by Yahoo. I am shocked that none of the experts that contributed to the document caught that error.
Independent verification is one reason I publish the Delivery Wiki. It’s a resource for everyone and a way to share my knowledge and thought processes. But other experts can “check my work” as it were and provide corrections if my information is outdated or faulty. All too often, senders end up blaming delivery problems on evil spirits, or using “dear” in the subject line or using too much pink in the design.
Delivery isn’t that esoteric or difficult if you have a clear understanding of the policy and technical decisions at a range of ESPs and ISPs, the history and reasoning behind those decisions, and enough experience to predict the implications when they collide.
Many senders do face delivery challenges and there is considerable demand for delivery experts to provide delivery facts. That niche has been filled by a mix of people, of all levels of experience, expertise and technical knowledge, leading to the difficult task of working out which of those “experts” are experts, and which of those “facts” are facts.

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More on opt-out for B2B marketing

There is still a bit of discussion going on around the HBR article on how B2B mail should be opt-out not opt in on various delivery blogs. Over on the Blue Sky Factory blog new daddy (congratulations!) DJ writes a post about why he thinks opt-out in any context is a poor marketing decision.
One of his commenters follows up with a long comment about how recipients shouldn’t get angry when they get unsolicited email from a company they have interacted with.

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