Yahoo delays, part 4: Yahoo blogs

Yahoo posted some suggestions about contacting their postmaster group over on the ymail blog.  They also explained what they were doing to solve the problems with response delays.
Some of the problem is being caused by excessive follow-up emails, either because senders did not provide all the necessary information initially or because they are asking why they have not heard anything. Each of these requires more work on the part of Yahoo and throws the queues into further disarray and puts everyone even more behind.
Yahoo asks that people be patient, they are working through things. On their end, they have added more staff to the postmaster team. They also suggest senders can help by providing ALL the information they ask for at http://postmaster.yahoo.com/ before submitting the request. Incomplete requests contribute even more to the backlog as Yahoo employees have to chase down senders to get their full information.

e360 v. Comcast: part 2
What to expect from your delivery consultant

Related Posts

Yahoo delays, part 2

A number of people have posted to various mailing lists and made blog posts pointing to the Yahoo Mail blog post discussing recent problems Yahoo was having with mail. The general feeling seemed to be “AHA! That’s what is wrong!”
Unlike many of my peers, I do not think this explains the delivery problems senders have been seeing while attempting to deliver mail to Yahoo. The Yahoo mail blog article is talking about the Yahoo outgoing mailservers (smarthosts) for their non-webmail users. It is extremely unlikely that these are the same servers used for incoming email.
While I sympathize with everyone who had the AHA! moment and thought their delivery problems were being acknowledged and addressed by Yahoo! I do not think this is really what that blog post is saying.
I am hearing from people that Yahoo is aware of a problem with delayed incoming email, and they are working on fixing it. This does seem to be a broader problem than just bulk mailers, I am hearing from small and mid-size ISPs that they are having significant problems delivering email to Yahoo, too.
For more information about what Yahoo is doing to filter mail check out my previous post Greylisting: that which Yahoo! does not do.

Read More

Yahoo delays

You may have noticed increase in delays and rejections from Yahoo. I am certainly seeing a lot of customers complaining and hearing a lot of other delivery people commenting on problems getting mail into Yahoo. I have even heard from multiple ISPs that are struggling with full queues and delayed email.
No solutions or suggestions right now, just that everyone is having problems right now. I expect it will take some time for the backlogs to dissipate, even after the underlying problem is fixed. If I hear anything more I will post it here.

Read More

Update on Yahoo and the PBL

Last week I requested details about Yahoo rejections for IPs pointing to the PBL when the IP was not on the PBL. A blog reader did provide me with extremely useful logs documenting the problem. Thank you!
Based on my examination of the logs, this appears to be a problem only on some of the Yahoo! MXs. In fact, in the logs I was sent, the email was rejected from 2 machines and then eventually accepted by a third.
I have forwarded those logs onto Yahoo who are looking into the issue. I have also talked with one of the Spamhaus volunteers and Spamhaus is aware of the issue as well.
The right people are looking at the issue and Spamhaus and Yahoo are both working on fixing this.
Thanks for the reports and for the logs.

Read More