Why do ISPs limit emails per connection?

A few years ago it was “common knowledge” that if you were sending large amounts of email to an ISP the most polite way to do that, the way that would put the least load on the receiving mailserver, was to open a single SMTP session to the mailserver and then to send all the mail for that ISP down that single connection.
That’s because the receiving mailserver is concerned about two main resources when handling inbound email – the pool of “slots” assigned one per inbound SMTP session, and the bandwidth (network and disk, and related resouces such as memory and CPU) consumed by the inbound mail – and this approach means the sender only uses one slot, and it allows the receiving mailserver to control the bandwidth used simply by accepting data on that one connection at a given rate. It also amortizes all the connection setup costs over multiple emails. It’s a beautiful thing – it just doesn’t get any more efficient than that.
That seems perfect for the receiving ISP – but ISPs don’t encourage bulk senders to do this. Instead many of them have been moving from “one connection, lots of mail through it” to “multiple connections, a few messages through each”. They’re even limiting the number of deliveries permitted over a single connection. Why would that be?
The reason for this is driven by three things. One is that the number of simultaneous inbound SMTP sessions that a mailserver can handle is quite tightly limited by the architecture of most mailservers. Another is that the amount of mail that’s being sent to large ISP mailservers keeps going up and up – so there are sometimes more inbound SMTP sessions asking for access than the mailserver can handle. The third is that ISPs know that there are different categories of email being sent to their users – 1:1 mail from their friends that they want to see as soon as possible, wanted bulk mail that their users want to see when it arrives and spam; lots and lots of spam.
So ISPs want to be able to do things like accept 1:1 mail all the time, while deferring bulk mail and spam to allow them to shed traffic at times of peak load. But they can only make decisions about whether to accept or defer delivery in an efficient way at SMTP connection time – they pick and choose amongst the horde of inbound connection attempts to prioritize some and defer others, letting them keep within the number of inbound sessions that they can handle simultaneously.
But once the ISP lets a bulk mailer connect to deliver their mail, they lose most of the ability to further control that delivery as the sender might send thousands of emails down that connection. (Even if the ISP has the ability to throttle bandwidth – as some do to control obvious spam – that just means that the sender would tie up an expensive inbound delivery slot for longer).
So, in order to allow them to prioritize inbound connections effectively the ISP needs to terminate the session after a few deliveries, and then make that sender start competing with other senders for a connection again.
So ISPs aren’t limiting the number of deliveries per SMTP connection to make things difficult for senders, or because they don’t understand how mail works. They’re doing it because that lets them prioritize wanted email to their users. The same is true when they defer your mail with a 4xx response.
It might be annoying to have to deal with these limits on delivery, but for legitimate bulk mail senders all this throttling and prioritization is a good thing. Your mail may be given less priority than 1:1 mail – but, if you maintain a good reputation, you’re given higher priority than all the spam, higher priority than all the email borne viruses, higher priority than all the junk email, higher priority than the 419 spams. And higher priority than mail from those of your competitors who have a worse reputation than yours.

Related Posts

Success!

A few weeks back I posted about changes a client of mine was making in order to improve their IP reputation and their delivery.
They are now getting inbox delivery at the major ISPs.  Their actions are up and  they are seeing great results.
They did not implement all of my specific suggestions. Instead, they took the underlying advice, and modified it to fit their needs. They took my advice to increase relevancy and engage their recipients, then applied their own knowledge of their recipients and made changes to their mailings. The result is lower complaints, better delivery and more responsiveness.
Clients are happy. Recipients are happy. Everything is good.

Read More

Greylisting: that which Yahoo does not do

Over the last couple days multiple people have asserted to me that Yahoo is greylisting mail. The fact that Yahoo itself asserts it is not using greylisting as a technique to control mail seems to have no effect on the number of people who believe that Yahoo is greylisting.
Deeply held beliefs by many senders aside, Yahoo is not greylisting. Yahoo is using temporary failures (4xx) as a way to defer and control mail coming into their servers and their users.
I think much of the problem is that the definition of greylisting is not well understood by the people using the term. Greylisting generally refers to a process of refusing email with a 4xx response the first time delivery is attempted and accepting the email at the second delivery attempt. There are a number of ways to greylist, per message, per IP or per from address. The defining feature of greylisting is that the receiving MTA keeps track of the messages (IP or addresss) that it has rejected and allows the mail through the second time the mail is sent.
This technique for handling email is a direct response to some spamming software, particularly software that uses infected Windows machines to send email. The spam software will drop any email in response to a 4xx or 5xx response. Well designed software will retry any email receiving a 4xx response. By rejecting anything on the first attempt with a 4xx, the receiving ISPs can trivially block mail from spambots.
Where does this fit in with what Yahoo is doing? Yahoo is not keeping track of the mail it rejects and is not reliably allowing email through on the second attempt. There are a couple reasons why Yahoo is deferring mail.

Read More

Best practices and ISPs

A couple articles came out today talking about ISP requirements and how to find them.
EmailInsider talks about ISP best practices and how merely complying with CAN-SPAM is not enough to get good delivery at the ISPs.
Meanwhile, over at ClickZ, Stefan talks about what the ISPs want from you and how to find the information online.

Read More