Changes at AOL Postmaster desk

The recent layoffs at AOL did affect the AOL Postmaster desk, and information I have received is that there was significant loss. As a result of the staff decrease, some changes have been made to the whitelisting and FBL processes. In order for a FBL to be approved it must meet the new FBL guidelines. In a nutshell, anyone wanting to get a FBL from AOL must meet ONE of the following criteria.

  • The reverse DNS for each IP shares the FBL domain.
  • At least one authoritative nameserver for each IP shares the FBL email domain.
  • The IP WHOIS information for each IP shares the FBL email domain in common. The domain may appear in any of the listed email addresses.
  • The ASN WHOIS information for each IP shares the FBL email domain in common. The domain may appear in any of the listed email addresses.

These are not exactly new policies, some version of them have always been in place. The intent of the checks is to make sure that people only get the FBLs for IP ranges that belong to them. In the past, the checks were done by hand by the folks on the postmaster desk. With the massive decrease in staff, these checks have been automated.
A few people have complained about the new checks and the fact that their applications were denied. The good news is there are escalation paths and ways to get decision makers to take a look at the application. Also, the process is being tweaked so that everyone who should get a FBL does actually get one.

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Tools for monitoring email

A number of groups provide tools for monitoring email performance.
Some of these tools are provided by ISPs, like Hotmail and AOL have postmaster webpages. Hotmail also provides things like SNDS so you can monitor what Hotmail is seeing about your network.
Al has a new blacklist stats center over at DNSBL.com. Of interest is the accuracy of some of the widely used lists like Spamhaus, Spamcop, and PSBL. Other lists like FiveTen were wildly inaccurate. In fact, Al has shown that blocking mail from any IP with a 7 in it is more accurate (more spam hits, less non-spam hits) than FiveTen.
ReturnPath provides free reputation lookup and monitoring based on the data they acquire.

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They’re not blocking you because they hate you.

Really. They’re blocking you because you’re doing something that is triggering their blocking mechanisms.
This has happened over and over and over again. Some political or activist website sends out an email that gets blocked by some large ISP and the political site turns it into a giant crisis that means the ISP hates them or is trying to shut them up or is trying to silence their message.
Except that’s not what is going on. The folks at the large ISPs who handle blocking and incoming mail are incredibly smart and conscientious . They take their jobs seriously. They, both personally and corporately, want their customers (the end recipients) to receive the email they want. Additionally, they do not want to deliver mail that the recipients did not ask to receive.
In almost no cases is the block a particular activist site encounters a result of the ISP not liking the content of the email. If an activist site is being blocked it’s due to complaints or reputation or something that ISPs measure and block on. Some person at the ISP didn’t read your email, decide they didn’t like what you had to say and then block that email. That email was blocked because something related to that email triggered the thresholds for blocking.
Of course, as with everything online, there are caveats. In this case it’s that the above statements really only hold true for large ISPs in free countries. There are some countries in the world that do block email based on content, and that is dictated by the government. Likewise, some small ISPs will block based on the guy in charge not liking the email.
Generally, though, if an activist site is being blocked by a large ISP in the US or other free countries it is because their mailings are somehow not complying with that ISPs standards. Instead of starting an email campaign or blog campaign to shame the ISP for suppressing speech, it is much more productive to actually contact the ISP in question and find out what went wrong.

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Marketing and Delivery blogs

Mark Brownlow links to a number of marketing and delivery blogs over at his website. Different perspectives and different thoughts will give you the tools to create the best email marketing campaign for your business.

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